Jul 16, 2019 | AclaraONE, Data analytics
In Part 3 of our series on how utilities are using artificial intelligence, we look at how AI amplifies analytics for grid operations. Read Part 1 and Part 2. Analytics aren’t new to utility operations. Duke Energy saved some $130 million in avoided costs by using...
Jul 8, 2019 | Electric utilities, Grid monitoring
As the summer peak approaches in early August, utilities need to make sure they are ready to handle the increased load. Peak electricity demand refers to the time period when the most power is consumed throughout the entire electricity network system. It is...
Jun 27, 2019 | Electric utilities, Water utilities
t Podcasts have recently come to the fore because, well, people like listening to stories. And summertime is a good time to catch up on listening to podcasts and learning from stories about and for utilities. If you like podcasts, or just want to check some out, there...
Jun 19, 2019 | AclaraONE, Data analytics
In Part 2 of our series on how utilities are using artificial intelligence, we look at how AI helps utilities elevate customer care. Read Part 1 here. Given the right hardware, a consumer can check who’s at the front door via a smartphone or click an email link to...
Jun 10, 2019 | AMI deployments, Electric utilities
We didn’t transition away from film-based photography because we ran out of film, says author Tony Seba, well-regarded thought leader on market disruption. We switched over to digital photography because it had a more compelling business case. That’s exactly what’s...
May 28, 2019 | AclaraONE, Data analytics
In Part 1 of our series on how utilities are using artificial intelligence, we look at the basics — what it is and where it’s going. In Part 2, we look at the impact of AI on customer service at utilities. Consider the lowly pencil: Some call it one of...
May 8, 2019 | AclaraONE
Customer-service representative (CSRs) face numerous issues that can negatively affect consumer satisfaction including high call volume, time-sensitivity of response, and having the adequate resources and information to address customer problems. Consumer engagement...
Apr 29, 2019 | AMI deployments, Distribution Automation, Electric utilities
The World Economic Forum (WEF), believes we are experiencing a fourth industrial revolution, powered by trends in communications, artificial intelligence, and the Internet of Things, that will impact both the supply and demand sides of the business equation. On the...
Apr 18, 2019 | Electric utilities
Spring is the season of renewal. The sun shines longer. The temperatures warm. Flowers bloom. It’s also a great time to brush up on trends, and we’ve identified 5 webinars that will educate you and perhaps provide the lightbulb moment that leads to innovation in your...
Apr 9, 2019 | AclaraConnect
This year’s #AclaraConnect conference is less than two months away. Our agenda supports our theme Partners in a Shared Vision, which focuses on the need for and power of collaboration by utilities, solution providers, industry experts and across utility functions to...
Apr 1, 2019 | AclaraONE
Nearly 1 in 3 homes have a smart meter collecting data as frequently as every 5-15 minutes. Yet, your average utility customer may have no idea that smart meters even exist, much less how they can access this data, or how the data can be utilized to save money and...
Mar 26, 2019 | AMI deployments, Distribution Automation, Electric utilities
Distribution automation (DA) us crucial to grid modernization, according to some 90% of utility staffers who responded to a survey conducted by Zpryme, an energy-focused research company. And 90% of those survey takers also said DA would become even more important...
Mar 20, 2019 | AclaraONE
Customer engagement is a primary focus of employees, supervisors and especially executive management at utilities, and the consensus is that companies that engage residential and commercial energy consumers effectively also enjoy greater business success. However,...
Feb 26, 2019 | Distribution Automation, Electric utilities
When it comes to distribution automation (DA), pulling together a comprehensive solution is like doing a jigsaw puzzle when you haven’t got all the pieces or a box-top picture to guide you. Sure, you can do it, but you’re going to see plenty of holes, and it won’t...
Feb 18, 2019 | AclaraONE, Electric utilities, Fault detection and location, Power Line Communications
The dispersed population of most cooperatives presents unique challenges in servicing members. One of the most pressing is detecting and responding to outages in an efficient and timely manner. Recently Rural Electric Magazine, the publication of the National Rural...
Feb 11, 2019 | Distribution Automation, Electric utilities
We spent last week in New Orleans at the #DistribuTECH2019 conference in New Orleans (and yes, the Saints were robbed). Between meetings with attendees and rounds of Cajun food, our team took the pulse of the industry. Here are 4 of our takeaways. DON’T MISS OUT ON ...
Jan 29, 2019 | AMI deployments
Utilities that embark on long-term projects such as deploying meters often face resource constraints that prevent them from using the internal staff on the project. As a result, they may outsource entire projects including staffing, warehousing, hiring, training,...
Jan 15, 2019 | AclaraConnect
Are you a professional at a gas, water or electric utility looking for solutions to challenges with communications, distribution networks, or customer-service? Then you’ll want to attend AclaraConnect 2019 at the Fairmont Hotel in Austin, Texas May 20-23. This...
Jan 8, 2019 | Distribution Automation, Electric utilities, Renewable energy
Chances are, you already know you should eat at least three cups of vegetables and a couple of cups of fruit each day, but do you? Probably not. The U.S. Centers for Disease Control found that only one in 10 adults met the federal fruit or vegetable recommendations in...
Jan 3, 2019 | Aclara News, AMI deployments, Data analytics, Electric utilities, Grid monitoring, Managed Services, Renewable energy
The New Year’s holiday is a time for resolutions, growth, and anticipation. It is the time of the year for not only reflecting, but also looking to the future. Let’s look at 4 trends we believe will propel utilities in 2019. Let’s take a closer look at...
