Jun 5, 2020 | AclaraONE, Consumer Engagement, Featured
As of this past January, Google had some 500 million people using its virtual assistant, Google Assistant, every month. Last January, Amazon was boasting that it had sold 100 million devices that let people have their virtual assistant, Alexa, turn off lights, turn on...
Apr 15, 2020 | Consumer Engagement, Featured
According to a recent report published by the Smart Energy Consumer Collaborative, utility customers have a 75% satisfaction with their utility provider, second only to banks. The reason for this level of satisfaction? A combination of high-touch interactions with...
Dec 10, 2019 | AclaraONE, Consumer Engagement, Data analytics, Featured
Distribution utilities can utilize a wide range of software products to help them use data to maintain efficient operations. There are software solutions for billing, for analytics, for outage management, for data management, and for engaging consumers, among others....
Jun 19, 2019 | AclaraONE, Consumer Engagement, Data analytics
In Part 2 of our series on how utilities are using artificial intelligence, we look at how AI helps utilities elevate customer care. Read Part 1 here. Given the right hardware, a consumer can check who’s at the front door via a smartphone or click an email link to...
May 28, 2019 | AclaraONE, Consumer Engagement, Data analytics
In Part 1 of our series on how utilities are using artificial intelligence, we look at the basics — what it is and where it’s going. In Part 2, we look at the impact of AI on customer service at utilities. Consider the lowly pencil: Some call it one of...
May 8, 2019 | AclaraONE, Consumer Engagement
Customer-service representative (CSRs) face numerous issues that can negatively affect consumer satisfaction including high call volume, time-sensitivity of response, and having the adequate resources and information to address customer problems. Consumer engagement...
