Jan 12, 2021 | AclaraONE, Consumer Engagement, Data analytics, Electric utilities, Featured, Renewable energy
Many electric utilities, experiencing stagnant usage and revenue, are looking to increase electrification by promoting electric vehicles. Cooperatives and municipal utilities also want to ensure their customers have access to the same high-tech offerings as power...
Jan 5, 2021 | Consumer Engagement, Data analytics, Distribution Automation, Featured, Grid monitoring
In 2020 utilities dealt with a worldwide pandemic, an intense wildfire season, and an unusually large number of hurricanes and weather events. Utilities also coped with market and technology changes driven by factors such as an upsurge of renewables on the grid,...
Dec 18, 2020 | AclaraONE, Consumer Engagement, Featured
Recent trends have significantly improved consumers’ experiences with utilities. Advancements in the smart grid have increased grid reliability, offered quicker restoration/service times, and provided a healthier grid overall. In parallel, utilities are beginning to...
Nov 2, 2020 | AclaraONE, Consumer Engagement, Data analytics, Featured, Non revenue water, Water utilities
More than ever, water utilities are investing in advanced metering infrastructure (AMI) as they seek to improve their current operations and lay the foundation for a system that will accommodate future growth and technology advances. One of the immediate benefits of...
Jun 5, 2020 | AclaraONE, Consumer Engagement, Featured
As of this past January, Google had some 500 million people using its virtual assistant, Google Assistant, every month. Last January, Amazon was boasting that it had sold 100 million devices that let people have their virtual assistant, Alexa, turn off lights, turn on...
Apr 15, 2020 | Consumer Engagement, Featured
According to a recent report published by the Smart Energy Consumer Collaborative, utility customers have a 75% satisfaction with their utility provider, second only to banks. The reason for this level of satisfaction? A combination of high-touch interactions with...
