Jun 19, 2019 | AclaraONE, Consumer Engagement, Data analytics
In Part 2 of our series on how utilities are using artificial intelligence, we look at how AI helps utilities elevate customer care. Read Part 1 here. Given the right hardware, a consumer can check who’s at the front door via a smartphone or click an email link to...
May 28, 2019 | AclaraONE, Consumer Engagement, Data analytics
In Part 1 of our series on how utilities are using artificial intelligence, we look at the basics — what it is and where it’s going. In Part 2, we look at the impact of AI on customer service at utilities. Consider the lowly pencil: Some call it one of...
May 8, 2019 | AclaraONE, Consumer Engagement
Customer-service representative (CSRs) face numerous issues that can negatively affect consumer satisfaction including high call volume, time-sensitivity of response, and having the adequate resources and information to address customer problems. Consumer engagement...
Apr 1, 2019 | AclaraONE, Consumer Engagement
Nearly 1 in 3 homes have a smart meter collecting data as frequently as every 5-15 minutes. Yet, your average utility customer may have no idea that smart meters even exist, much less how they can access this data, or how the data can be utilized to save money and...
Mar 20, 2019 | AclaraONE, Consumer Engagement
Customer engagement is a primary focus of employees, supervisors and especially executive management at utilities, and the consensus is that companies that engage residential and commercial energy consumers effectively also enjoy greater business success. However,...
Feb 11, 2019 | Consumer Engagement, Distribution Automation, Electric utilities
We spent last week in New Orleans at the #DistribuTECH2019 conference in New Orleans (and yes, the Saints were robbed). Between meetings with attendees and rounds of Cajun food, our team took the pulse of the industry. Here are 4 of our takeaways. DON’T MISS OUT ON ...
