Artificial Intelligence Part 1: The Basics for Utilities
In Part 1 of our series on how utilities are using artificial intelligence, we look at the basics -- what it is and where it’s going. In Part 2, we look at the impact of AI on customer service at utilities. Consider the lowly pencil: Some call it one of...
What Utilities Can Learn From the Science Behind Black Holes
Last month, astronomers made big headlines when they announced they had successfully imaged a black hole for the first time ever. This is more than just a really cool picture, it has some very important scientific ramifications. Black holes were first suggested by...
How a Strong CE Platform Answers the Call for Utilities
Customer-service representative (CSRs) face numerous issues that can negatively affect consumer satisfaction including high call volume, time-sensitivity of response, and having the adequate resources and information to address customer problems. Consumer engagement...
4 Trends in Utility Field Area Networks You Need to Know
The World Economic Forum (WEF), believes we are experiencing a fourth industrial revolution, powered by trends in communications, artificial intelligence, and the Internet of Things, that will impact both the supply and demand sides of the business equation. On the...
Leap into Spring with These 5 Webinars
Spring is the season of renewal. The sun shines longer. The temperatures warm. Flowers bloom. It’s also a great time to brush up on trends, and we’ve identified 5 webinars that will educate you and perhaps provide the lightbulb moment that leads to innovation in your...
#AclaraConnect 2019: The Power of Partnership
This year’s #AclaraConnect conference is less than two months away. Our agenda supports our theme Partners in a Shared Vision, which focuses on the need for and power of collaboration by utilities, solution providers, industry experts and across utility functions to...
Follow These 3 Rules to Build a CE Portal That Reaches Utility Consumers
Nearly 1 in 3 homes have a smart meter collecting data as frequently as every 5-15 minutes. Yet, your average utility customer may have no idea that smart meters even exist, much less how they can access this data, or how the data can be utilized to save money and...
Why the Future of Distribution Automation Depends on AMI
Distribution automation (DA) us crucial to grid modernization, according to some 90% of utility staffers who responded to a survey conducted by Zpryme, an energy-focused research company. And 90% of those survey takers also said DA would become even more important...
What Do Energy Consumers Really Want?
Customer engagement is a primary focus of employees, supervisors and especially executive management at utilities, and the consensus is that companies that engage residential and commercial energy consumers effectively also enjoy greater business success. However,...
How C&I Customers of Gas Utilities Benefit from AMI
Most gas meters are residential, but gas utilities will attest to the fact that commercial customers account for the lion’s share of the profits collected by the utility. When it comes to AMI, these customers require current, accurate, and granular data that can be...
In Their Own Words: Why Utilities Chose – And Continue To Choose – TWACS
As an engineer, I look at all the details when deciding on a major purchase – a new vehicle, new appliances, you get the idea. My wife calls this overanalyzing, but I prefer to think of it as careful buying. While there are benefits to researching all the features...
Distribution Automation: Solving the Puzzle
When it comes to distribution automation (DA), pulling together a comprehensive solution is like doing a jigsaw puzzle when you haven’t got all the pieces or a box-top picture to guide you. Sure, you can do it, but you’re going to see plenty of holes, and it won’t...