What Do Energy Consumers Really Want?

Customer engagement is a primary focus of employees, supervisors and especially executive management at utilities, and the consensus is that companies that engage residential and commercial energy consumers effectively also enjoy greater business success.  However,...

How User-Centered Design Serves Utilities

With our newest software headend solution, AclaraONE™, we have brought a host of new capabilities to our customers, based on their requests and feedback to us. These include the abilities to collect data from all devices in the distributions network, to view and use...