Jun 19, 2019 | AclaraONE, Consumer Engagement, Data analytics
In Part 2 of our series on how utilities are using artificial intelligence, we look at how AI helps utilities elevate customer care. Read Part 1 here. Given the right hardware, a consumer can check who’s at the front door via a smartphone or click an email link to...
May 28, 2019 | AclaraONE, Consumer Engagement, Data analytics
In Part 1 of our series on how utilities are using artificial intelligence, we look at the basics — what it is and where it’s going. In Part 2, we look at the impact of AI on customer service at utilities. Consider the lowly pencil: Some call it one of...
Jan 3, 2019 | Aclara News, AMI deployments, Data analytics, Electric utilities, Grid monitoring, Managed Services, Renewable energy
The New Year’s holiday is a time for resolutions, growth, and anticipation. It is the time of the year for not only reflecting, but also looking to the future. Let’s look at 4 trends we believe will propel utilities in 2019. Let’s take a closer look at...
Oct 30, 2018 | Aclara News, AMI deployments, Consumer Engagement, Data analytics, Distribution Automation
Halloween is the time of year when thoughts turn to ghosts, goblins, candy, and scary movies. But nothing is scarier for an electric, gas, or water utility than not being prepared for the future. Let’s look at three Spooktacular trends that are haunting...
Jul 24, 2018 | Consumer Engagement, Data analytics, Gas utilities
You may have already implemented your advanced metering infrastructure (AMI) network, or you may be considering one. You know AMI can get meter reads on a consistent basis, making your billing more effective. Your customer service department will see fewer calls due...
Jan 21, 2018 | Consumer Engagement, Data analytics, Electric utilities, Featured, Gas utilities, Water utilities
Here at Aclara, we have been delivering an industry-leading consumer engagement solution from our own data centers for over a decade. However, the industry has evolved and we knew we had to evolve with it. We understood that a highly secure, highly scalable...
