How a Strong CE Platform Answers the Call for Utilities

Customer-service representative (CSRs) face numerous issues that can negatively affect consumer satisfaction including high call volume, time-sensitivity of response, and having the adequate resources and information to address customer problems. Consumer engagement...

What Do Energy Consumers Really Want?

Customer engagement is a primary focus of employees, supervisors and especially executive management at utilities, and the consensus is that companies that engage residential and commercial energy consumers effectively also enjoy greater business success.  However,...